(MENAFN- EIN Presswire) EINPresswire/ -- Healthcare practices across the United States are moving away from shared call center models and adopting dedicated virtual medical receptionists as patient ...

Many schools in York and Adams counties have announced two-hour delays due to potentially icy roads following the weekend snowstorm and freezing temperatures. Several inches of snow fell on Sunday, ...

Robbie Robertson, Sedaro CEO and co-founder, gives a presentation on the National Spacepower Center to U.S. Space Force leaders. Credit: Sedaro ORLANDO, Fla. — The Space Force Association, a nonprofit ...

Google LLC today announced the launch of Cameyo by Google, a virtual app delivery solution that allows enterprise teams to access legacy client-based applications in web-based environments such as ...

Are virtual tours finally ready for their close-up? We think so. Not long ago, Matterport was the only serious player in the virtual tour software space. Their tours were revolutionary, with a catch — ...

One of the hottest markets in the artificial intelligence industry is selling chatbots that write computer code. Some call it “vibe-coding” because it encourages an AI coding assistant to do the grunt ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Customers don’t only focus on the products and services you deliver. They choose brands based on service and support, with more than half of consumers switching to a competitor after a single bad ...

As customers continue to gravitate toward brands based on experiences, the service and support your call center team provides is a crucial differentiating factor. A poorly performing call center leads ...