Unlock superior customer experience by creating meaningful channels for agent feedback and incorporating frontline insights ...

Digital banks including Klarna use AI to balance regulatory precision, customer personalisation and real-time communications ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

In customer experience leadership, it is easy to get swept up in the urgency of daily operations—handling complaints, fixing ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

A friendly conversation with cashier Elvira Gentry at Cash Wise on 13th Avenue South led Pam Thorson to a mammogram, which detected her breast cancer early. Elvira Gentry, left, a checker at Cash Wise ...

Unlike basic appointment bots, Numa's Voice AI is connected to an AI-powered inbox that knows customer history, coordinates teams, and brings humans in when needed—ensuring faster responses, higher ...

Henry Ford is often credited with saying, “If I had asked people what they wanted, they would have said faster horses.” This statement remains one of the most powerful warnings against incremental ...

Olivia Henderson was arrested nearly a month after she made a DoorDash delivery and allegedly found the customer naked and asleep inside the residence Samira Asma-Sadeque is a legal reporter at PEOPLE ...

An Upstate New York DoorDash delivery driver has been busted on felony charges after filming a half-naked customer passed out drunk on his couch, which she later claimed was a form of sexual assault.