Add Yahoo as a preferred source to see more of our stories on Google. Thousands of mail-in ballots could be discounted under new post office policy in how the U.S. Postal Service A recent change in ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

The New York City Department of Citywide Administrative Services has released its December application schedule for civil service exams. Open, competitive, computer-based tests are administered ...

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Amazon said it will begin allowing select businesses to test its internet-from-space service. Earlier this month, Amazon renamed its satellite internet offering from Project Kuiper to Amazon Leo as it ...

When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything else and that is customer experience (CX). The leaders that are standing out ...

In today’s digital economy, engineering leaders face a paradox. Businesses are demanding faster releases, but at the same time, customers and regulators are insisting on higher reliability than ever ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Twice in one morning, I have had the experience of being on the receiving (meaning: "You're just a customer, so you don't actually exist") end of what has become all too common in broadly termed ...