Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

Google Cloud partner 66degrees explains Gemini Enterprise customer wins, data and AI services growth, Google innovation and ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

In his new role, Thiemo’s priorities will include strengthening operational excellence and elevating customer partnerships ...

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The deal comes as enterprises increase their focus on AI agents, despite looming governance and accessibility challenges.

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Support metrics must now account for memory, learning and accumulated understanding, not just speed or volume.

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps satisfaction intact.

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...