"Our special sauce is the prompt libraries, the eval suites, and the thousands and thousands of real-world examples that the ...

The ticketing software SolarWinds Web Help Desk is vulnerable through four critical security vulnerabilities, among others.

A US security agency has warned SolarWinds Web Help Desk users that a remote code execution (RCE) vulnerability patched by ...

CISA warns that a fresh critical-severity SolarWinds vulnerability leading to unauthenticated RCE has been exploited in attacks.

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

A modern IT service desk should be the interface between technology and human potentialA support ticket is someone stuck, under pressure, trying to move forward. That’s where IT support really begins, ...

All content is delivered through myACI, ACI Learning's learning platform that brings together expert-led video instruction, ...

Exploitation of CVE-2025-40551, an RCE flaw affecting SolarWinds Web Help Desk, appears to be spreading, and defenders are on high alert.

When Spc. Brenden Bryson decided to separate from the Army, it took him a year to get to where he wanted to be. His ...

This week, Italy blocked Russian cyberattacks targeting the Olympics. Flaws in SolarWinds, Ivanti and Microsoft Office.

Educators at TCEA exchanged ideas about how to deal with infrastructure, staffing and strategy at the annual technology ...

Learn the benefits, risks, and smart next steps of outsourcing IT support to improve efficiency, reduce costs, and scale securely.