Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Providing world-class service and helping our customers succeed is a top priority,” said Marie Anderson, Chief Customer Success Officer at ISN. “Earning a Stevie Award, and in multiple categories, is ...

Hunter and RockED partner to deliver mobile microlearning that improves advisor communication and customer service outcomes.

PHCC Academy adds role-specific, self-paced programs to help contractors build stronger teams and close more work.

By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...

The Measure. Train. Coach. 2.0 customer experience framework will debut at the upcoming Trinity Forum in Doha (5-6 February).

Thousands of Alaska Airlines and Hawaiian Airlines employees will now undergo training in a new 660,000 square foot, state-of ...

Upon completion, participants receive a certificate and are eligible to audition for dealer positions at Live! Casino ...

Pilots, flight attendants and ground staff will all train under one roof.

Cohesive brand messaging is foundational to a marketing strategy and plays a defining role in whether the chosen tactics ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

Delta Air Lines is the go-to choice in several categories for Americans surveyed for the 2026 BrandSpark Most Trusted Awards.