Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

SaaS provider says layoffs target non-revenue roles as it retools priorities, with costs weighing heavily on near-term ...

Karl Jaufmann, SVP of Client Support, named bronze Stevie Award winner for Customer Service Leader of the YearST. PETERSBURG, Fla., Feb. 03, 2026 (GLOBE NEWSWIRE) -- Momentive Software, the leading ...

Anthropic, a Generative AI company, introduced a new solution that would seem to put many enterprise software vendors at risk ...

The prospect of disruptions from artificial intelligence has hung over the economy for years. But this week advances in ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

At the center of most modern software businesses is the subscription model. Software-as-a-Service has become the dominant approach because it provides stability and predictability. Instead of relying ...

I tested the top backup software for 2025 to help you protect your data. Here's my hands-on review of the best options for businesses and individuals.

Learn about the best ERP software available right now, including SAP S/4HANA, Oracle NetSuite ERP, and Microsoft Dynamics 365.

Anthropic, a US-based company that builds advanced AI systems designed to work safely and reliably inside organisations, drew ...

Solen Software Group announced the acquisition of Cairn Applications Inc, a provider of cloud software purpose-built for the ...

Dispatch Science is an interesting transportation management software provider with a distinct niche serving regional 3PLs.