Andrew Bartels tracks contingent-workforce management tools and services for Giga Information Group Inc. in Cambridge, Mass. Computerworld editor at large Gary H. Anthes asked Bartels to comment on ...

Increasing global competition, regulation and worker expectations are driving the need for global workforce management among multinational and international manufacturers alike. Multinational ...

In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

Workforce management in manufacturing, or any other business sector across the supply chain, is a juggling act for business leaders and human-resources professionals. Now more than ever, worksites are ...

If you’re a retailer, you know that the flow of calls, e-mails and Web chats coming into your contact center can fluctuate greatly depending on a wide variety of factors. The time of year; the success ...

Call Center: What is Workforce Management? Is it more than just fancy scheduling software? Bill Durr, Witness Systems: Workforce management is the codeword for forecasting and scheduling software in ...

There are many people who'd like to do away with “workforce management” (WFM). The term itself, we hasten to specify – not the application, which is increasingly critical to cost-effective (and humane ...

In today’s rapidly evolving workplace, the U.S. Department of Defense (DoD) faces an increasingly complex challenge: attracting and training the personnel required to meet multiple missions across the ...

The role of workforce management software is to use historical data to predict the future, creating a reasonably accurate forecast of workload and a schedule for staff which matches it. Generally, the ...

Before the pandemic, workforce and human capital management software and services were mainly used to track employee attendance and work. But with a more hybrid and gig-centric workforce, those tools ...

Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...