Technology can be convenient, but pass the paper menu, please!

Kristen Hawley writes about the restaurant business from San Francisco. She's the founder of Expedite, a weekly restaurant technology newsletter highlighting news and big ideas about the future of the ...

Their fifteen minutes of pandemic fame are up. Remember 2020, when we were thrilled to be dining outdoors after a three-month lockdown? Capturing a QR code and seeing a restaurant menu pop up on your ...

Pandemic pressures continue to rise as the new Omicron variant spreads and restaurants must find a way to survive—once again. 55% of diners choose contactless payment as one of the top three factors ...

QR codes are having a moment. Chances are, anyone visiting a restaurant during the height of the pandemic was either introduced or reintroduced to scanning those black squares first made popular in ...

QR codes may have only started popping up a few years ago as a pandemic-era contactless technology, but customers are already starting to age out of the original static experience that’s no different ...

Quick response codes, those boxy information-packed cousins to bar codes, are being used by Mesob Ethiopian Restaurant in Montclair, N.J., to engage mobile-technology-savvy guests and spur buzz.

A dining innovation that once looked like the future has worn out its welcome with many restaurateurs, customers and servers who say it takes the joy out of dining. By Amelia Nierenberg Heavenly ...

Uniqode reports that QR Code trust hinges on consistency; reliability shapes user confidence more than security messaging.

We’ve all seen one—a slightly-off email that shows up asking us to click a link to an account we already have (like the phone company, Amazon or Walmart). From there, we’re usually led to a fake ...

Two employees at the D.C. restaurant Busboys and Poets train on a QR code menu system near the start of the pandemic in May 2020. (Amanda Voisard for The Washington Post) I’m not exactly what you ...