Effective operations are characterized by how well a firm can deliver value to its customer, according to Peter F. Drucker, political economist and business management scholar. An operations strategy ...

A tool businesses often use with employees is the performance appraisal, also known as the performance evaluation or performance review. During an appraisal, a manager meets with an employee to ...

The process of operational goal-setting is a critical step when it comes to business planning. It's the step that transforms strategic plans into actionable items. I previously wrote about operational ...