The sooner an organization realizes this as an architectural imperative, the sooner they will be able to capture the ...
Proactive Vs. Reactive Support: Shifting Your Focus For Customer Satisfaction In A Tech-Driven World
In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...
In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number ...
Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...
Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...
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