The latest revision of the IT Infrastructure Library is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

Today I am reviewing a well-known handbook that applies ITIL principles to system and network operations. ‘Visible Ops Handbook: Starting ITIL in 4 Practical Steps’ by Kevin Behr, Gene Kim and George ...

The latest revision of the IT Infrastructure Library (ITIL) is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

Add articles to your saved list and come back to them any time. Academics John Bentley and Mark Harris are bringing the rigours of IT governance to the halls of academia. The Victoria University ...

Oliver Plumpton is head of service delivery at Perfect Image – an IT consultancy providing tailored IT solutions to help its customers realise real business benefits. Here, he talks about the concept ...

For South African businesses, future-proofing their IT Service Management (ITSM) systems with IT Infrastructure Library (ITIL) frameworks that leverage the latest AI integrations is more than a ...

When Mead and Westvaco—the country’s two largest forest products and packaging companies at the time—merged in early 2002, Jim McGrane, then the vice president of process development at Mead, was ...

We have a great deal on the ITIL Foundations Training Bundle in the Geeky Gadgets Deals store, where you can save an impressive 96% off the regular price. The ITIL Foundations Training Bundle normally ...