Twenty-five years ago, there was less of a need for utility companies to act as strategic advisors to their customers. Energy was simpler then; there were fewer options for electric and gas usage, and ...

Customer experience writer and keynote speaker Stan Phelps once said, “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” In the present-day business landscape, ...

Insurance firms lag in delivering excellent customer experience, but many are recognizing it's time to catch up. People have insurance for their home, life, auto or health, but many of these consumers ...

The best way for any for-profit business to make money is to offer a product or service its ideal audience wants or needs and then deliver it better than the competition. According to an analysis by ...

NORTHAMPTON, MA / ACCESSWIRE / November 1, 2022 / "Customer focus is part of who we are at NRG. It's embedded in our DNA." ~ NRG President & CEO Mauricio Gutierrez Since launching our Power Values, ...

Deep customer insights are what will ultimately help inform exceptional customer experiences, a critical investment in tougher economic environments. The first thing organizations need to think about, ...

Opinions expressed by Entrepreneur contributors are their own. It’s no secret that successful companies are the ones with satisfied customers. But while many executives claim to understand the ...

A framework is a basic conceptual structure or skeletal; openwork; or structural frame of ideas; a process, an organization, etc. So how can a framework be useful in facilitating an excellent customer ...

Imagine helping a customer find that perfect product in a retail store, and on their way to the cash register, they walk into a glass wall. After apologizing to the customer and helping them navigate ...

Opinions expressed by Entrepreneur contributors are their own. The demand for an excellent customer experience is increasing as new technologies emerge. Nowadays, it’s not enough to have an ...

“Embrace customer complaints” is probably a cringe-worthy idea to some of you. The thought of negative feedback may trigger something inside of you that frankly, makes you want to crumble up all the ...

"When a customer enters my store, forget me. He is king." When sales and marketing pioneer John Wanamaker made the famous statement above, he was ahead of his time. Those words turned out to be a ...