Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

Learn more about customer interaction at CRM Evolution 2022. See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Daniel Ziv: Now let's dive into ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and ...

BALTIMORE, MD, June 15, 2017 (GLOBE NEWSWIRE) -- Signal Hill today announced the publication of its Customer Interaction Management (CIM) Platform and Adjacencies Landscape, an overview of the CIM ...

Announced on Monday, Cisco says the agreement will lead to the creation of Customer Experience as a Service (CXaaS) offerings designed to "deliver consistently enjoyable and rich customer experiences.

NEW YORK--(BUSINESS WIRE)--Macquarie Capital, the corporate advisory, capital markets and principal investing arm of Macquarie Group, today announced that it has appointed Christopher Hieb Managing ...

Avaya today unveiled new, next generation analytics and customer interaction solutions that help harness the power of big data and the growing number of ways that customers want access to companies.

Cisco announces agreement to acquire IMImobile PLC. IMImobile's cloud communications software and services to further Cisco's vision to create a comprehensive Customer Experience as a Service (CXaaS) ...

nGenera Corp. (fka. BSG Alliance), an Austin, Texas-based provider of on-demand enterprise software, has acquired Talisma Corp., a Bellevue, Wash.-based provider of customer interaction management ...

ENGLEWOOD, Colo.--(BUSINESS WIRE)--CSG Systems International, Inc. (NASDAQ:CSGS), a leading provider of customer interaction management and billing solutions, today announced the results of its latest ...

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