Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Customer service is crucial for any e-commerce company. It plays a pivotal role in building customer loyalty, driving conversions and increasing repeat sales. It can be your most important marketing ...

Businesses are in business to solve problems. Problems cause stress. It’s, therefore, logical you’re going to have some stressed customers. If you and your team handle these stressful times well, your ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Which is more important: To be right or happy? Let's change that to customer service. Is it more important to be right or retain a customer? Sure, there are limitations. There are customers who either ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

Poor customer handling skills – When to walk or drive away Your email has been sent There was recently a blog post about noticing good customer handling skills, and it struck me as particularly ...

There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most important challenges that businesses face: connecting with customers on an ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...