Customer expectations are shifting faster than most organizations can adapt. Over the last year, we have been talking to a variety of audiences about the reality forward-thinking CEOs cannot afford to ...

The pace of change in customer experience has never been faster, as technological innovation and customer expectations create competitive pressure on every business technology leader. For business ...

2025 is behind us, but some trends are persisting into 2026. Economic pressures are still weighing down consumers, causing them to prioritize value and price above their loyalty to a brand. While the ...

Denver CO., Jan. 22, 2026 (GLOBE NEWSWIRE) -- As enterprises evaluate how artificial intelligence will reshape customer experience in 2026, a new report from Transcom offers a clear conclusion: ...

As 2025 kicks into gear, it’s clear that last year was a pivotal one for Customer Experience (CX). Generative Artificial Intelligence (AI) continued to monopolise attention, making bold promises for ...

While AI may be the dominant tech strategy, expanding its wings in 2025, it isn't the only trend retail and brand leaders expect to come into play with the retail customer experience. This year ...

AI is reshaping how brands interact with customers across the purchase journey. From chatbots handling routine inquiries to personalization engines delivering tailored recommendations, organizations ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

The race to redefine customer experience (CX) is accelerating. As interactions between businesses, brands and their customers shift, I believe we will see significant developments across the critical ...

Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

51% say tools are finally working, but understanding customers remains a puzzle, according to the CMSWire State of Digital Customer Experience 2025 report. In this episode of CMSWire TV's The Digital ...