Eurostar, Channel Tunnel and London St Pancras International
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If you're one of the many passengers whose holiday travel plans have been dashed by Channel Tunnel chaos, this is the help and compensation you should be getting. Under Eurostar's customer charter, travellers have a choice of three options in the event of cancellations or delays of an hour or more.
A broken down train has been removed following a power failure - but passengers tell us their New Year's Eve plans have been ruined.