I've told you guys again and again to start listening to the Angry Gamer crew (shown here playing their favorite game, "Home" for PS3). If you haven't, this week's episode -- which purports to be live ...

LOUISVILLE, Ky. — In his first official “grass roots outreach” with a room full of truck drivers — and only a month on the job as the nation’s top trucking regulator — Ray Martinez said he hoped the ...

MILWAUKEE -- People by the hundreds jammed into listening sessions and vented their anger about the sex abuse scandal that has rocked the Roman Catholic Church. Faythe Weber of Greendale, a Catholic ...

Dealing with angry customers is a (sometimes daily) reality for those working in the retail and customer service industries. Whether it’s in person or over the phone, a customer reacting harshly can ...

Researchers from Vrije Universiteit Amsterdam, Dartmouth College, Babson College, and LUISS University published a new paper in the Journal of Marketing that shows how to de-escalate customer anger on ...

Just going through random songs in my playlist I've come across these two tracks that just won't allow me to be angry.<P>Tool - Aenima - Intermission<BR>Bjork - Post - It's Oh So Quiet<P>Whenever I ...